What should I do if I want to cancel my loan during the cooling-off period?

How to Cancel Your Loan During the Cooling-Off Period?

1. Cancel Within 3 Business Days

   You may cancel your loan within 3 business days from the date you signed the agreement.

2. Reach Out to Customer Support

   Contact our Customer Care Team through any of these channels:

   • Email: [email protected]
   • Live Chat: Via the UnaCash app or website

   Required details for verification:

   • Full name (including middle name)
   • Registered mobile number
   • Date of birth
   • Brief reason for cancellation
3. Await Confirmation

   Once we receive your request, we'll process it and send you a confirmation.

4. Return the Loan Amount

   Within 24 hours of receiving confirmation, refund the full loan amount. Only the actual processing/handling fee applies—no interest, penalties, or extra charges.

5. Submit Proof of Payment

   Email your payment receipt to [email protected] to finalize the cancellation.